Effective Date: 10/12/2025
Website: https://mwaiagency.com
Business Name: MWAI Agency
Email: support@mwaiagency.com

1. Introduction

At MWAI Agency, your privacy is a top priority. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or use our AI chatbot and automation services.

This policy complies with the General Data Protection Regulation (GDPR), the Personal Information Protection and Electronic Documents Act (PIPEDA), and other applicable data protection laws.

By using our services, you consent to the data practices described in this policy.

2. Information We Collect

We collect personal and non-personal information to provide and improve our services.

a. Personal Information

When you engage with MWAI Agency, we may collect:

• Full name
• Email address
• Phone number
• Business name and details
• Payment information (if applicable)
• Any other data you voluntarily share with us through forms, chatbots, or service inquiries

b. Non-Personal Information

Automatically collected data may include:

• Browser type and version
• Device type and operating system
• IP address and general geolocation
• Website usage statistics (pages visited, time spent, etc.)
• Cookies and similar tracking technologies

3. Purpose of Data Collection

We collect your data to:

• Deliver and manage our AI and automation services
• Communicate with you regarding inquiries or service updates
• Personalize user experience and improve our offerings
• Send marketing or promotional materials (only with your explicit consent)
• Comply with legal obligations and enforce our terms

We will never collect more data than necessary or use it for unrelated purposes without your consent.

4. Lawful Basis for Processing (GDPR Compliance)

Under GDPR, MWAI Agency processes personal data only when one of the following applies:

• You have given explicit consent
• Processing is necessary to perform a contract or take steps at your request
• Processing is required for legal compliance
• Processing is necessary for legitimate business interests, provided it does not override your privacy rights

5. How We Protect Your Information

We use administrative, technical, and physical security measures to safeguard your data, including:

• SSL encryption
• Secure servers and access controls
• Limited data access by authorized personnel only

While we take all reasonable precautions, no online platform is completely secure. You share data at your own risk.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with our legal obligations, or resolve disputes.
You can request deletion of your data at any time (see Section 9).

7. Sharing and Disclosure of Data

We do not sell, rent, or trade your personal information.
We may share data with:

• Trusted service providers (e.g., hosting, analytics, payment processors)
• Legal authorities, if required by law
• Business partners or subcontractors, only as needed for service delivery

All third parties are required to maintain confidentiality and comply with data protection laws.

8. Cookies and Tracking Technologies

Our website uses cookies to improve user experience, analyze traffic, and personalize content.
You can disable cookies through your browser settings, though some features may not function properly.

We use third-party tools (like Google Analytics) that may collect anonymized data in accordance with their own privacy policies.

9. Your Data Rights

Depending on your jurisdiction (e.g., Canada, EU, UK), you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or outdated data
• Request deletion (“Right to be Forgotten”)
• Withdraw consent to data processing or marketing
• Request data portability (to transfer your data to another provider)
• File a complaint with a data protection authority

To exercise these rights, contact us at support@mwaiagency.com.
We will respond within 30 days as required under GDPR and PIPEDA.

10. International Data Transfers

As MWAI Agency operates globally, your data may be processed in countries outside your residence, including Canada and the United States.
We ensure all international data transfers comply with GDPR and PIPEDA safeguards, including contractual clauses and secure processing agreements.

11. Children’s Privacy

Our services are not directed toward children under 16.
We do not knowingly collect personal information from minors. If we learn we have done so inadvertently, we will promptly delete such data.

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect new legal requirements or service changes.
The latest version will always be available on our website with an updated effective date.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

📧 Email: support@mwaiagency.com
🌐 Website: https://mwaiagency.com
🏢 Business Name: MWAI Agency
📍 Location: Toronto, Ontario, Canada